Flights Are delayed and canceled. What you need to know.

We understand the frustration you experienced due to your flight cancellation. Weather can be unpredictable and changes from minute to minute, so delays can occur before a formal cancellation is made. It is important to note that airlines are not responsible for weather-related cancellations, as they do not control the conditions. We understand that this can be a difficult situation,

1. If a flight is delayed, stay around the gate in case it departs without much notice. If your luggage is checked and is on the plane, you are in better shape not to be left behind.

2. By FAA rules, unaccompanied luggage is not supposed to be flown without its owner. (If a connecting flight the rule is different). Positive Passenger-Bag Matching (or PPBM) is a rule implemented to avoid a plane’s taking off with unaccompanied luggage. The rule is enforced more in the US than overseas and can sometimes be inadvertently broken.

3. Take a photo of the delay sign at the gate, and keep a photo of the email/texts you receive from your airline. Screen shoot the text messages.

4. Now here is the secret part. Let’s say the flight is canceled. Again keep a photo of the cancellation sign and any emails or wherever you receive updates.

5. Walk to the line at the airport where you rebook. In front of you will be the 300 other passengers. CALL the airline from the line. If it is only your area that is affected, the airline might answer fairly promptly. Anyway, you have to stand in line so use your time well. The phone agent can change your flight on the phone. Make sure you get the new flight in a text or email.

6. Keep your first boarding pass and you're second, even if there was no charge.

7. Keep receipts for taxis, subway, hotel, meals, etc.

8. Make a folder to hold your paperwork.

9. Now file your claim. When you file the claim, take a screenshot of your information before it disappears into the insurer’s links.